|
Time to take a well earned break and read some snippets from the world of 3D Networks and IT&T. Our Resource section this month carries a white paper from Nortel about using SIP in Customer Service. Well worth 5 minutes of your time! And if you were thinking of upgrading your MOH systems, don't think any longer...act now! We have a great offer for Australian customers in our Promotions section.
Analyst's Angle has two articles highlighting customer attitudes on what they like and dislike about telemarketing and customer service. Finally, try your luck this month and you might win a Sansui MP3 Player. Happy reading!
 |
 |
|
 |
|
3D Networks Becomes Advatel's First Titanium Partner
 AdvaTel, a leading applications software designer and developer for the global telecommunications industry, last month announced 3D Networks as its first participant in the AdvaTel Partner Program as a Titanium Partner.
Michael Terry, Chairman and Managing Director of AdvaTel believes this is another step in the continuation of the successful relationship with 3D Networks.
Read the official Press Release. (41 Kb)
3D Networks Opens Indonesia Office
3D Networks is happy to announce that a new office has recently opened in Indonesia, adding to our strong presence across South East Asia.
The new office details are:
3D Networks Indonesia
TOTAL Building, 3rd Floor, Suite 302
JL. Let. Jend. S. Parman Kav. 106A
Jakarta 11440
Indonesia
Phone: +62 21 56951542
Fax: +62 21 56951543
^ Top |
|
|
 |
|
 |
|
Nortel Named Official Converged Network Equipment Supplier for 2010 Winter Olympic Games
(Source: CNS Magazine, May 2007)
 Nortel and the Vancouver Organising Committee for the 2010 Olympic and Paralympic Winter Games (VANOC) announced today that Nortel will be the official converged network equipment supplier for the Games.
As part of the sponsorship agreement, Nortel will supply the network communications equipment required for what will be the first all-IP converged Games network. Nortel will be providing the converged local area network (LAN) equipment to VANOC at 15 Games venues in both Vancouver and Whistler as well as at the Vancouver 2010 headquarters and numerous supporting venues.
In addition, Bell Canada earlier selected Nortel to supply the wide area network (WAN) equipment it will use to build a core network to enable secure and reliable communications among all event locations. Bell Canada, the exclusive telecommunications services provider for the 2010 Games, will use Nortel VoIP, Metro Ethernet and IP products to create and deploy a dedicated carrier-class IP network for VANOC that securely converges all voice, video, and data communications.
Polaris Soundshield 3G a Finalist in AIIA iAwards
 The Polaris Soundshield 3G acoustic safety device was recently nominated as one of five finalists in the Communications Applications category for the AIIA iAwards.
Winners in 17 innovation categories were presented with prestigious iAwards in Sydney on Wednesday 30 May. The iAwards, presented by AIIA, the Australian Financial Review and the CSIRO ICT Centre, recognises the best Australian information and communications technology (ICT) innovations each year.
The Finalists in the Communication Applications category included: bing, Open Kernel Labs, Nexis, Soprano Design and Polaris Communications. This award is presented to the most innovative nomination for developing outstanding communications technologies or for developing ICT solutions that make creative use of communications technologies.
3D Networks congratulate Polaris for making the finals, unfortunately not taking the award but nonetheless a very worthy achievement.
^ Top |
|
|
 |
|
 |
|
Music On Hold Special Offer - Ending 29 June
(Australia Only)
 When you put callers on hold you put your company's image on the line. That's why you need a solution that's as professional as you are - and as reliable as the service you provide. And don't think that piping music from a radio or playing a CD from your private collection is the easy solution to your MOH requirements. Both radio and mainstream released music attract expensive APRA & PPCA annual licences, and neither of them represents your business. And think again before you try giving your customers silence, old chimes and looped 10 second files...you'll drive your callers mad!
Effective Branding
By branding your MOH Media space effectively, you:
- convey key positioning statements, core values and company beliefs
- educate callers about products and services
- entertain without offending
- stay away from your competitors advertising
- sound the best you can sound!
The Option is Yours...The Savings Are BIG!
Select from one of the following options. Either choice saves you money and provides your business with a professional MOH solution!
Option 1: NS-DP4 - Player + Music Only
PROMO PRICE: $575 ex gst/ex install
YOU SAVE: $60 off our normal price!
Option 2: NS-TDP4 - Player + Music & Voice
PROMO PRICE: $630 ex gst/ex install
YOU SAVE: $365 off our normal price!
Both options include:
- DP400 Digital MP3 Player - peace of mind, zero maintenance
- 48 mins of Licence Free Music - avoid any APRA/PPCA annual Broadcast Fees
- Line Isolation Unit - plug and play installation
- LED Track Display - easily identify what track you want to "air"
- Option 2 includes all of the above plus a master production voice recording which includes 10 spots using male and/or female voices to brand your MOH Media Space.
This special offer ends on Friday June 29, 2007. Don't put it on hold any longer!
For more information or to place your order, contact our iAssist Team on
13 18 89 (when prompted, press "1" for Sales) or email the team on iassist@planet1world.com
^ Top |
|
|
 |
|
 |
|
Australian Do Not Call Register Now Open
 The Australian Government's Do Not Call Register has come into effect, making it illegal for telemarketers to call anyone on the list.
The Australian Communications and Media Authority says more than a million phone numbers are on the register and the list is continuing to grow.
But the authority's Grant Simons says some organisations will still be able to call. "There are exemptions for educational institutions, religious organisations, political parties, charities and market research calls," he said.
Under the Do Not Call Register Act 2006, telemarketers can check their calling lists against the Do Not Call Register. If a telemarketer calls a number on the Do Not Call Register, they may be in breach of the Act, and may face penalties. Telemarketers who breach the legislation may find themselves incurring penalties and fines of up to $1.1 million. For more information about the Do Not Call Register go to www.donotcall.gov.au .
^ Top |
|
|
 |
|
 |
|
Why Customers Hate Us!
(Source: TelCall Magazine, 3 May 2007)
 Research indicates that more people than ever are complaining about customer service - yet the ability of companies to resolve the problem is very low. Staggeringly, recent research on customer attitudes towards contact centres conducted out of the UK found that 50 per cent of consumers would go so far as to say they've felt physically ill after interacting with a contact centre! Read the full article. (44 Kb)
Customers Want Informed Agents on the Line
(Source: Call Centre News, 3 May 2007)
Mike Sheridan, Editor of the Aspect Satisfaction Index, presented results of the recently released Index, at the Contact Centre Global Forum held in Canne, France last month.
The index, which asked consumers in the US and UK what they thought of their most recent phone or Internet interaction with an organisation and tallied the results, came to some interesting conclusions.
Interestingly, when asked what was required by a company to deliver an exceptional customer experience the top factor quoted by consumers in both the US and UK was...What was it? Find out here. (45 Kb)
^ Top |
|
|
 |
|
 |
|
WIN a Sansui 2GB MP3 Player with FM Radio
 Lightweight and compact in its design, this MP3 player is an ideal companion for travelling. Easy to operate, and with a 2GB memory, this MP3 player is just what you have been waiting for. What's more the player will charge directly through your computer - just connect it through the USB connection and get ready to rock!
To win the Sansui 2GB MP3 Player, answer this easy question:
What Partner level has 3D Networks attained from AdvaTel?
(Hint: The answer can be found here)
The 20th correct entry received into the inbox at enews.3dnetworks@planet1world.com will be declared the winner.
Entries close Friday June 22nd at 5pm (Australian EST).
April Answer: More than $100,000
April Winner: Gael Halliburton, Baxter Healthcare, NSW, Australia
(*Note: Only one entry per person will be accepted. Employees of 3D Networks and employees of associated Planet One companies are not eligible to enter. The decision on the winner, made by a representative of 3D Networks will be final and binding)
^ Top |
|
|
|
 |
Embedding a real-time technology like SIP in your contact centre equips both your service reps and customers with a new set of capabilities to make communications both efficient and effective for delivering a new level of excellence. SIP empowers contact centres and organisations to meet their customer service and collaboration challenges head-on, thereby creating a competitive advantage.
